Month: November 2021

This is the first of a series of posts analyzing payer-published provider directory data sets mandated by the CMS Final Rule. Defacto Health is accumulating data from payers’ provider directory APIs to assist in in-network provider search and related use cases. The first question we are posing is “how prevalent are centralized appointment phone numbers?” …

Prevalence of centralized appointment phone numbers in health plan provider directories Read More »

As a product manager you need to provide product documentation to your users and customers. There are many ways to do this, and choosing one can be hard. But user documentation forms part of the product experience and should be given due consideration. I recently needed to publish some documentation for a very early-stage product. …

Still generating user guides the old-fashioned way? Try this instead Read More »