How Accurate Is My Provider Directory?
Benefits of Analytics-Based Scores Over Phone Calls
- Affordable and efficient alternative to phone calls
- Reliable and objective feedback loop to data sources
- Reduce provider abrasion by minimizing phone calls
- Assess accuracy across your entire network
Regular monitoring by Defacto has helped us stay on top of directory issues and catch them early. They identified the health system contributing the most errors, and we intervened and educated their enrollment team, resulting in more accurate directory records.
Director, Provider Data Management
State BCBS Plan
Defacto was able to identify prominent layers of inaccurate records in our directory. We have an aggressive campaign to remove these errors. Their scoring methodology, and our error removal campaign, is an efficient way to boost directory accuracy.
Senior Director, Provider Data Analytics and Reporting
National Payer
Benchmarking Accuracy v. Other Payers